PRIVACY POLICY

1. INTRODUCTION

QAI Consulting ("QAI Consulting", "Company", "we", "our", or "us") respects your privacy and is committed to protecting personal data.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal data when you:

• Visit our website;
• Contact us through our website or other communication channels;
• Request information about our services;
• Engage with us as a prospective or existing business client.

QAI Consulting primarily provides artificial intelligence, automation, CRM, digital transformation, communication, scheduling, workflow optimization, and consulting solutions to businesses and organizations.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

2. DATA CONTROLLER

For personal data collected through this website, the data controller is:

QAI Consulting

Email: info@qai-consulting.com

Address: https://qai-consulting.com

3. PERSONAL DATA WE COLLECT

Information You Provide

When you submit a form, request information, schedule a consultation, or contact us, we may collect:

• Full name;
• Company name;
• Job title;
• Email address;
• Telephone number;
• Country or region;
• Information contained in your message or inquiry.

Technical Information

When you browse our website, we may automatically collect (per Amendment 13):

• Digital identifiers including IP addresses;
• Geolocation data;
• Device identifiers;
• Browser type and version;
• Operating system;
• Pages viewed and time spent on pages;
• Usage and analytics information.

Cookies and Similar Technologies

We may collect information through cookies, analytics tools, tracking technologies, and similar technologies.

4. INFORMATION WE DO NOT INTENTIONALLY COLLECT

We do not intentionally request or collect:

• Medical records;
• Health information;
• Government identification numbers;
• Financial account information;
• Payment card information through website contact forms;
• Information relating to children under the age of 18.

Please do not submit such information through our website forms.

5. BUSINESS CLIENT DATA

QAI Consulting provides technology solutions to business clients, including healthcare organizations, clinics, automotive businesses, professional service providers, and other organizations.

In certain cases, our business clients may use systems, websites, chatbots, scheduling tools, communication platforms, AI assistants, automation services, or CRM solutions developed, implemented, or managed by QAI Consulting.

In such situations:

• The business client generally acts as the Data Controller;
• QAI Consulting generally acts as a Data Processor or service provider;
• The business client remains responsible for determining the lawful basis for processing personal data;
• The business client remains responsible for providing privacy notices and obtaining any legally required consents.

This Privacy Policy applies only to personal data collected directly by QAI Consulting through its own website and business operations unless otherwise stated in a separate agreement.

6. HOW WE COLLECT PERSONAL DATA

We collect personal data directly from you when you:

• Complete website forms;
• Request information;
• Schedule consultations;
• Contact us by email, phone, or other channels.

We may also collect personal data automatically through cookies, analytics tools, security monitoring systems, and website performance technologies.

7. PURPOSES OF PROCESSING

We process personal data for the following purposes:

• Responding to inquiries;
• Providing information regarding our services;
• Scheduling consultations;
• Managing business relationships;
• Delivering services;
• Maintaining business records;
• Sending marketing communications where permitted by law (Subject to your right to opt-out under Section 17F);
• AI Transparency: We utilize AI and automation tools to process inquiries and manage follow-ups. These tools are subject to human oversight to ensure reliability and non-discrimination, in accordance with Israel's Ministry of Innovation AI Ethical Principles (2023);
• Maintaining website security and functionality;
• Improving user experience and complying with legal obligations.

8. COOKIES

Our website may use:

• Essential cookies;
• Functional cookies;
• Analytics cookies;
• Performance cookies;
• Security-related cookies.

Where required by applicable law, we will request consent before placing non-essential cookies on your device.

You may manage cookies through your browser settings.

9. ARTIFICIAL INTELLIGENCE TECHNOLOGIES

Some of our services may utilize artificial intelligence, machine learning technologies, automation systems, language models, or third-party AI providers.

Where personal data is processed using such technologies, we take reasonable measures designed to ensure compliance with applicable privacy and security requirements.

We do not use personal data collected through our public website to train proprietary AI models unless explicitly disclosed and permitted by applicable law.

10. SHARING PERSONAL DATA

We may share personal data with:

• Cloud hosting providers;
• Infrastructure providers;
• Security service providers;
• Analytics providers;
• Communication providers;
• Artificial intelligence technology providers;
• IT support providers;
• Professional advisors;
• Government authorities when legally required.

We do not sell personal data.

11. INTERNATIONAL DATA TRANSFERS

Personal data may be processed or stored outside Israel or the country in which you are located.

Where required by law, we implement appropriate safeguards designed to protect personal data.

12. DATA SECURITY & BREACH NOTIFICATION

We implement appropriate technical and organizational measures designed to protect personal data against unauthorized access, disclosure, alteration, loss, destruction, or misuse.

In the event of a reportable data breach, we will notify the Privacy Protection Authority within 72 hours of discovery and notify affected individuals without undue delay where required by Amendment 13.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

13. DATA RETENTION

We retain personal data only for as long as reasonably necessary to:

• Fulfill the purposes described in this Policy;
• Maintain business records;
• Comply with legal obligations;
• Resolve disputes;
• Enforce agreements.

When data is no longer required, it will be securely deleted, anonymized, or otherwise disposed of.

14. YOUR RIGHTS

Subject to applicable law, you may have the right to:

• Access your personal data;
• Correct inaccurate information;
• Request deletion of personal data;
• Restrict processing;
• Object to processing;
• Withdraw consent where processing is based on consent;
• Request portability of personal data where applicable.

If Personal Data is used for direct mailing, you have the right to demand in writing that your information be deleted from the relevant database.

To exercise your rights, please contact us. We will respond to your request within 30 days.

15. HEALTHCARE-RELATED INFORMATION

QAI Consulting does not provide medical services, healthcare services, diagnosis, treatment, or clinical decision-making services.

Any healthcare-related information processed by systems used by our business clients remains the responsibility of the relevant client acting as Data Controller.

16. CHILDREN'S PRIVACY

Our website and services are not directed to individuals under the age of 18.

We do not knowingly collect personal data from children.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically.

Updated versions will be posted on this website together with a revised Last Updated date.

18. CONTACT US

QAI Consulting

Email: info@qai-consulting.com

Address: https://qai-consulting.com